Information and Policies

Unless otherwise specified, the following policies will apply to ticket sales:

Refund Policy:
   - Tickets are non-refundable 25 days or less before a performance except in the case of event cancellation.
   - In the event of cancellation, customers will be notified promptly, and refunds will be processed automatically.
   - Refunds will be issued using the original method of payment.

Exchange Policy:
   - Ticket exchanges are permitted up to 48 hours before the scheduled event.
   - Exchanges are subject to availability for the desired performance.
   - To request an exchange, customers must contact our box office at tickets@sanctuaryartscentre.com during regular business hours.

Late Arrivals and Missed Performances:
   - Late arrivals may result in seating delays or alternative seating arrangements.
   - Missed performances due to late arrival or any other reason are non-refundable.

Rescheduled Events:
   - In the case of event rescheduling, tickets will be automatically transferred to the new date.
   - If customers are unable to attend the rescheduled date, they may contact the box office for further assistance at tickets@sanctuaryartscentre.com.

Lost or Stolen Tickets:
   - The production, ticket seller and venue are not responsible for lost or stolen tickets.
   - Duplicate tickets may be issued with proof of purchase.

Policy Updates:
   - The production, ticket seller and venue reserves the right to update or modify this policy at any time.
   - Any changes will be communicated through our official website and other communication channels.

Should you have any questions or concerns regarding our policies or facilities, we invite you to contact us via email at contact@sanctuaryartscentre.com